Privacy Policy

Effective Date: 6 July 2026

Privacy Policy

OneCloud ICT (Pty) Ltd (“OneCloud ICT”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, use our managed IT services, purchase software licences, web hosting, cloud services, cybersecurity solutions, Microsoft 365 services, or contact us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

  • Full name
  • Company name
  • Email address
  • Telephone number
  • Billing address
  • Business address
  • VAT number (where applicable)
  • Payment information (processed securely through our payment providers)
  • IP address
  • Device information
  • Browser type
  • Operating system

Service Information

  • Microsoft 365 licensing information
  • Domain registrations
  • Hosting account information
  • Technical support requests
  • System logs
  • Backup and monitoring information
  • Software licence information

2. How We Use Your Information

We use your information to:

  • Deliver our IT services
  • Provide technical support
  • Manage Microsoft 365 licences
  • Deliver cybersecurity services
  • Process orders and payments
  • Register and manage domains
  • Provide web hosting services
  • Respond to enquiries
  • Improve our services
  • Monitor website performance
  • Detect fraud and security threats
  • Meet legal and regulatory obligations

3. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Analyse website traffic
  • Improve website performance
  • Measure marketing effectiveness
  • Enhance security

You may disable cookies through your browser settings; however, some website features may not function correctly.

4. Analytics

We may use analytics services, including Google Analytics and Microsoft Clarity, to understand how visitors use our website.

These services collect anonymous information such as:

  • Pages visited
  • Time spent on pages
  • Device type
  • Browser information
  • General location
  • Referring websites

This information helps us improve our website and customer experience.

5. Marketing Communications

If you subscribe to our newsletter or request information, we may contact you regarding:

  • New products
  • Service updates
  • Promotions
  • Security alerts
  • Industry news

You may unsubscribe at any time using the unsubscribe link included in our emails.

6. Sharing Your Information

We do not sell your personal information.

We may share information only when necessary with trusted service providers and technology partners to deliver our services, including:

  • Microsoft
  • Adobe
  • ESET
  • Bitdefender
  • Zoho
  • Corel
  • Autodesk
  • Payment processors
  • Domain registries
  • Cloud infrastructure providers

Information is shared only where necessary to provide the services you have requested.

7. Data Security

We implement appropriate technical and organisational measures to protect your information against:

  • Unauthorised access
  • Loss
  • Theft
  • Alteration
  • Disclosure
  • Malware and cyber threats

While we strive to protect all information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records
  • Enforce agreements

When information is no longer required, it is securely deleted or anonymised.

9. Your Rights

Subject to applicable law, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your information
  • Delete information where legally permitted
  • Restrict certain processing activities
  • Withdraw consent where processing is based on consent

Requests may be submitted using the contact details below.

10. POPIA Compliance

OneCloud ICT is committed to complying with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

We process personal information lawfully, fairly, and transparently while taking reasonable steps to protect it against unauthorised access, disclosure, alteration, or destruction.

11. International Data Transfers

Some of our technology partners and cloud service providers operate internationally. Where personal information is transferred outside South Africa, we take reasonable steps to ensure appropriate safeguards are in place.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

13. Children’s Privacy

Our services are intended for businesses and individuals aged 18 years or older.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us.

OneCloud ICT (Pty) Ltd

Email: info@onecloudict.co.za

Website: https://onecloudict.co.za

If you believe your privacy rights have been affected, please contact us first so that we can investigate and resolve your concerns promptly.