Instant Digital Delivery

At OneCloud ICT, all products and services are delivered electronically unless otherwise stated.

Software Licenses

• License keys are delivered via email after payment has been confirmed.
• Most software licenses are delivered within 5–30 minutes during business hours.
• Some products may require supplier verification and can take up to 24 hours.

Web Hosting

• Hosting accounts are automatically provisioned after payment.
• cPanel login details are sent via email.
• Most hosting accounts are active within 5 minutes.

Domain Registration

• Domains are registered once payment has been received.
• Registration is usually completed within a few minutes but may take up to 24 hours depending on the domain extension.

VPS & Cloud Servers

• Virtual servers are provisioned after payment verification.
• Typical setup time is 15 minutes to 2 hours.

Microsoft 365 & Business Email

• Microsoft 365 accounts are created after payment confirmation.
• Login credentials and setup instructions are sent by email.

Managed IT Services

Our technicians will contact you to schedule:

• Remote installation
• Software activation
• Server configuration
• Microsoft 365 migration
• Technical support

Appointments are usually available the same business day.

Migration Services

We provide free website migration for eligible hosting plans.

Our migration team will transfer:

• Website files
• Databases
• Email accounts
• SSL certificates

Most migrations are completed within 24 hours with minimal downtime.

Refund Policy

Customer satisfaction is important to us.

Hosting Services

If you're not satisfied with your hosting service, you may request a refund within 30 days of your initial purchase, provided the service has not been abused or used in violation of our Terms of Service.

Domain Names

Domain registrations, renewals and transfers are non-refundable once processed, as these are immediately registered with the domain registry.

Software Licenses

Because software licenses and activation keys are digital products that cannot be returned once issued, they are non-refundable after delivery.

If a license is defective or cannot be activated, we will replace it or resolve the issue at no additional cost.

Microsoft 365 & Cloud Services

Subscription services may be cancelled at any time. Refund eligibility depends on the licensing provider's policies.

Technical Support

Our support team is available to assist with:

• Web Hosting
• cPanel
• Website Migration
• Email Configuration
• SSL Certificates
• WordPress
• Microsoft 365
• Cloud Services
• Software Installation
• Managed IT Support

Support is available via:

• Phone
• WhatsApp
• Email
• Remote Support (AnyDesk or TeamViewer)

Why Choose OneCloud ICT?

• Instant account activation
• NVMe SSD hosting
• LiteSpeed Web Server
• Free SSL Certificates
• Daily or Weekly Backups
• Malware Protection
• 99.9% Uptime
• Local South African Support
• Affordable Pricing
• No Hidden Fees
• Professional Managed Hosting Services